Join Tech Talent International as an IBMS SME - Techno-Functional Analyst based in Toronto. This contract position offers a hybrid work model with emphasis on troubleshooting and L1-L3 support.

You will play a critical role in providing support for the Operative BMS system within a consulting domain. Your responsibilities include resolving issues related to scheduling, ad sales, traffic, and billing modules while ensuring adherence to service-level agreements. A key aspect of this role involves collaborating with multiple teams to streamline user access.

Key Responsibilities:
• Deliver L1/L2/L3 support for IBMS in consulting
• Troubleshoot and resolve ad sales, traffic, and billing issues
• Manage incidents and user requests via ticketing tools




• Execute SQL database troubleshooting and validation
• Perform root cause analysis and enhancement support

Requirements:
• Proven experience with Operative IBMS systems
• Robust SQL and database troubleshooting skills
• Familiar with ServiceNow or JIRA
• Experience in a helpdesk or EUC environment
• Exceptional problem-solving and analytical skills

Utilize your expertise to drive improvements and support seamless operations in this collaborative role.
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📌 Techno-Functional Analyst for IBMS (Ontario)
🏢 Tech Talent International
📍 Ontario