Become a key player in our Customer Experience team as a Customer Support Representative. Deliver top-notch assistance via live chat to enhance the myHSA platform user experience.
In this hybrid role, you will engage with employees, plan administrators, and advisors, tackling account issues and providing timely resolutions. Your contribution will ensure users feel valued and well-supported, while maintaining a friendly and skilled tone.
Key Responsibilities:
• Answer inquiries about account access and claims
• Guide users through technical and usage issues
• Provide quick and accurate support at high volumes
• Direct inquiries to appropriate internal teams
• Monitor for patterns and escalate as needed
Requirements:
• 1–3 years of customer support experience
• Excellent written communication skills
• Ability to manage competing priorities
• Highly organized and detail-oriented
• Experience with Intercom or similar tools
Enhance your career while contributing to positive user experiences with our engaging team.
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📌 Customer Support Expert for myHSA (Alberta)
🏢 Getmyhsa
📍 Alberta
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