Lead the Client Services team at IPG, focusing on exceptional customer experiences and sales process efficiency. A vital position for enhancing client relationships and team performance.

As the Manager of Client Services, you’ll oversee daily operations while fostering a culture of excellence. Bring your expertise in customer service management to ensure that client inquiries are handled with professionalism. Collaborate closely with Sales and Marketing to achieve business objectives and drive revenue growth.

Key Responsibilities:
• Oversee and mentor a team of customer service professionals
• Resolve escalated customer inquiries with urgency
• Analyze performance data to identify improvement opportunities




• Partner with Sales and Marketing on customer initiatives
• Maintain robust relationships with key clients

Requirements:
• University Degree in Business or related discipline preferred
• 4-7 years of experience in customer service management
• Proven capability in leading teams and driving results
• Effective time management and negotiation skills
• Customer insight and a proactive problem-solving approach

Bring your leadership and strategic skills to elevate customer service standards at IPG.
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📌 Manager of Client Services Role (Nova Scotia)
🏢 IPG
📍 Nova Scotia