Become a vital part of TD's contact centre team in Ottawa, Ontario. Deliver exceptional bilingual customer service while assisting clients with their banking inquiries and needs.

This role as a Bilingual Contact Centre Representative is essential for providing support to over 27 million TD customers. You will utilize your bilingual skills to resolve inquiries, offer advice on TD products, and ensure a top-notch customer experience. Continuous learning and adherence to performance metrics are key components of this position.

Key Responsibilities:
• Deliver outstanding service to customers in both languages
• Resolve inquiries efficiently at first point of contact
• Meet compliance and quality performance objectives




• Actively participate in ongoing training and coaching
• Collaborate with colleagues to enhance service delivery

Requirements:
• High School Diploma or equivalent
• Robust communication skills in English and French
• Experience in financial or service industries preferred
• Ability to multitask with attention to detail
• Positive attitude in challenging situations

Utilize your bilingual skills and passion for helping customers at TD's Ottawa contact centre.
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📌 Bilingual Customer Support Representative (Quebec City)
🏢 TD
📍 Quebec City