Join CCTS as a Customer Service Representative, delivering compassionate support to telecom customers. This full-time role offers a chance to impact the industry positively.

At the Commission for Complaints for Telecom-television Services, you will be at the front line for customer interactions, ensuring fair complaint resolutions. We’re seeking professionals with robust listening skills and at least one year in a customer service role, preferably in a call center. Your ability to problem-solve and communicate effectively will be crucial.

Key Responsibilities:
• Handle live calls and written customer inquiries
• Inform clients about services and complaint processes
• Assess complaints to determine scope and action




• Maintain confidentiality of sensitive information
• Demonstrate proficiency in MS Office while consulting

Requirements:
• Completion of grade 12 or equivalent education
• One year of relevant customer service experience
• Effective use of computer systems and MS Office
• Strong problem-solving and communication skills
• Bilingual (French/English) highly desirable

Make a difference each day with CCTS, enhancing the telecommunications landscape with dedicated service.
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📌 Customer Service Representative – CCTS (Quebec City)
🏢 Commission for Complaints for Telecom-television Services (CCTS-CPRST)
📍 Quebec City