Drive customer satisfaction as Team Lead of Customer Service at Trail Appliances. Oversee daily operations while training team members to deliver exceptional service with every interaction.

As a pivotal member of Trail Appliances, your focus will be on training and coaching the Sales Support Team. You’ll ensure compliance with policies, monitor performance, and manage escalations to maintain high service levels. Your leadership will embody the company’s values of Determination, Caring, and Authenticity, establishing a positive team culture.

Key Responsibilities:
• Lead by example and assist team members
• Facilitate regular training and performance reviews
• Investigate customer issues and manage solutions
• Oversee daily workflow to meet departmental objectives
• Build internal relationships for efficient service

Requirements:
• Experience in customer service or team leadership
• Excellent problem-solving and analytical skills
• Proven ability to mentor and coach others
• Proficient with performance data analysis
• Ability to prioritize tasks in a fast-paced workplace

Support customer service excellence and operational success at Trail Appliances.
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📌 Team Lead of Customer Service at Trail Appliances (British Columbia)
🏢 Socket.dev
📍 British Columbia