Become the Customer Experience Manager responsible for Janitorial Services across Canada. Oversee operations, manage relationships, and boost profitability at numerous store sites.

In this role at our Canadian facility maintenance organization, you will coordinate Janitorial Services and ensure exceptional customer satisfaction. The position focuses on retaining customers, driving performance from our partners and cleaners, and aligning daily operations with corporate strategies. You will also develop actionable plans to enhance overall quality and revenue in partnership with management and customer stakeholders.

Key Responsibilities:
• Lead daily operations and service delivery initiatives
• Conduct training and performance assessments for teams




• Implement budget strategies at store level
• Communicate with customers on service delivery standards
• Monitor and manage quality audits and compliance

Requirements:
• Business administration degree or equivalent
• 5+ years in janitorial or similar operational experience
• Prior supervisory experience of 3-5 years preferred
• Bilingual in English and French is an asset
• Robust problem-solving and organizational skills

Drive success in customer relations through effective management of janitorial operations.
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📌 Customer Experience Manager in Janitorial Services (Ontario)
🏢 United Services Group
📍 Ontario