Enhance citizen service delivery as a Customer Support Coordinator with The Society in Saskatoon. Lead and support your team in addressing complex customer issues and improving service efficiency.

This role requires someone with supervisory experience in customer service within the Corporate Revenue Department. You will supervise staff activities, train recent team members, and ensure service alignment with departmental goals. Analyzing service data and improving customer service practices will also be a key part of your responsibilities.

Key Responsibilities:
• Oversee assigned work group activities and service quality
• Train and schedule staff for optimal service performance
• Manage complex customer complaints as escalation point




• Review and enhance service policies and procedures
• Maintain service manuals and ensure accurate info for public inquiries

Requirements:
• Two-year post-secondary education in a related field
• 4-6 years of customer service experience
• Minimum 2 years in a supervisory role
• Familiarity with Microsoft Office tools
• Exceptional written and verbal communication skills

Become a vital part of The Society’s commitment to exceptional public service and citizen satisfaction.
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📌 Customer Support Coordinator Role in Saskatoon (Saskatchewan)
🏢 City of Saskatoon
📍 Saskatchewan