Shape travel memories as a Destination Operations Specialist with Air Canada Vacations located in Montreal or Mississauga. Focus on logistics, customer satisfaction, and branding initiatives for diverse travelers.

In this pivotal role at Air Canada Vacations, you’ll ensure exceptional service quality and operational oversight across all destinations. With a minimum of two years in the travel sector, you will collaborate with local partners and internal departments to enhance customer engagement. Regular international travel will be required to monitor operations and assess service delivery.

Key Responsibilities:
• Monitor and evaluate service delivery across multiple ACV destinations
• Train local handling teams in customer experience standards




• Develop and maintain branding initiatives aligned with corporate guidelines
• Analyze customer feedback to drive service improvements
• Support crisis management process during operational disruptions

Requirements:
• Diploma in Tourism or related field
• At least 2 years of travel industry experience
• Excellent problem-solving and communication skills
• Proficient in Microsoft Office
• Bilingual, fluent in French and English; Spanish is a plus

Drive service excellence and customer satisfaction in your role as a Destination Operations Specialist at Air Canada Vacations.
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📌 Destination Operations Specialist Role (Ontario)
🏢 Socket.dev
📍 Ontario