Lead a passionate team as a Team Lead in Customer Success at Klipboard in Ontario. Drive customer retention and operational excellence through exceptional support.

Klipboard is expanding its Ontario office after acquiring RAM Global Solutions Ltd, creating a unique space for growth. This pivotal role focuses on overseeing customer support teams, resolving escalated issues, and overseeing stock management practices. You'll play an essential role in ensuring client satisfaction and service quality through monitoring performance metrics.

Key Responsibilities:
• Mentor and train Customer Service Representatives (CSRs)
• Monitor performance and set service quality goals
• Manage customer support operations for efficient resolutions




• Oversee inventory control and stock processes
• Communicate customer feedback to improve services

Requirements:
• Bachelor’s degree in business or a related field preferred
• 3+ years in customer service with supervisory experience
• Familiarity with SaaS platforms is required
• Proficient in CRM and helpdesk software
• Excellent problem-solving and communication skills

Join Klipboard to enhance customer interactions and foster a team-oriented workplace.
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📌 Team Lead in Customer Success at Klipboard (Ontario)
🏢 Klipboard
📍 Ontario