Applicants must be legally eligible to work in Canada
Full time, 40 hrs/week
In-office, Concord, Vaughan
CAD$80-100K
Applicants must be legally eligible to work in Canada
About The Role Customerization is and Ontario based IT company building business systems — from Zoho CRM/ERP implementations to fully custom solutions — for clients ranging from 30 to 1,000 employees. We are looking to fill a combined 'Business Analyst & Project Manager' role: you'll gather client requirements and design optimal tech solutions, and plan and lead delivery through to launch.
What You'll Do Business Analysis Understand and analyze client business processes, available resources, documentation, and more
Gather and document requirements through workshops, and structured discovery sessions
Design technology solutions in collaboration with our technical/dev team — spanning Zoho CRM, ERP, custom-built applications, and integrations
Support technical pre-sales: run solution demos, contribute to proposals
Serve as the primary client-facing point of contact throughout engagements
Project Delivery Define project scope, budget, phases
Groom tasks and manage concurrent projects in the PM software
Monitor timelines, budgets, progress, quality, and risks across multiple concurrent projects
Lead developers and system configurators day-to-day




Configure, customize, or develop solutions on your own, where reasonable
Client communications
Produce clear technical and business documentation
Test and validate delivered solutions
Build training materials and run client training sessions
Requirements Must-haves A degree or diploma in Computer Science, IT, or a related technical field — you need to understand tech and dev fundamentals, not just the business side
Experience implementing business applications (CRM, ERP, or similar) — including business process mapping and data modeling
Strong project management track record — planning, running teams, managing scope/timeline/risk
Direct, hands‑on experience running client workshops and requirements‑gathering sessions
Excellent written and verbal English communication
Comfortable working with and directing AI‑assisted development, or genuinely curious and quick to pick it up
Nice to have Zoho experience specifically
Working style Comfortable in a small, fast-moving, flexible team
Strong self‑directed learner
Able to run multiple projects/clients simultaneously
Proactive, "can-do" attitude
Strong personal time management
Collaborative across a multicultural team

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📌 Business System Analyst and Project Manager (Ontario)
🏢 Customerization - Zoho Consulting
📍 Ontario