Position Summary
Temporary Full-Time Appendix D Support Staff, replacement contract position (Immediate to April 18, 2027, with the possibility of extension).

The Support Services Officer supports the delivery and administration of Academic Upgrading (AU) programs within the School of Community Services. This role coordinates administrative and operational activities for full time, contract, and special-project programming while providing responsive, confidential, and student-centred service. Working closely with students, faculty, staff, and external partners, the incumbent supports learner intake, registration, reporting, scheduling, program operations, and quality initiatives to ensure accessible and high-quality programming.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement, Monday to Friday, 8:30 a.m. to 4:00 p.m., with three days on-site at the 130 Youngs St. in Stratford, and two days remote.

Responsibilities
Program operations and student services
Coordinate logistics for online and in-person program delivery
Respond to program inquiries and provide information related to admissions, registration, attendance, fees, credentials, sponsorships, and student supports
Coordinate the student intake process, including assessments, documentation collection, class placement, orientations, and onboarding activities
Maintain student records, attendance tracking, registrations, waitlists, and learner files
Conduct required student follow-up activities at designated intervals
Coordinate classroom scheduling and maintain program schedules within the Student Information System (SIS)




Monitor course section setup and ensure the accuracy of student and course data

Data management and reporting
Collect, verify, and maintain student information in EOIS-CaMS and other College systems
Monitor data quality and resolve discrepancies
Prepare reports and statistical information for management and Ministry reporting requirements
Collect, analyze, and organize operational data to support planning, scheduling, and space utilization
Maintain records related to registration, achievement, and program completion

Contract administration and special projects
Coordinate administrative activities for external contracts and special projects, including programs such as WSIB, Connect2Skills, and Pre-Apprenticeship initiatives
Track contract-related data and reporting requirements
Coordinate student registration activities and maintain accurate student records
Coordinate staff scheduling, classroom bookings, and course setup activities
Support relationships with external stakeholders and coordinate memberships, as required

Marketing and communications
Monitor program webpages and collaborate with Marketing to ensure content is current
Coordinate the development and distribution of promotional materials, including flyers and program communications
Monitor compliance with Ministry branding and communication standards




Coordinate and participate in recruitment and outreach events
Collect and track student success stories and maintain associated consent documentation

Quality assurance and continuous improvement
Coordinate Program Advisory Committee (PAC) meetings, including scheduling, communications, minute-taking, and document preparation
Support College quality assurance processes and follow-up activities
Coordinate access to and administration of eConestoga course shells for faculty and students
Provide recommendations to support program effectiveness and continuous improvement

Qualifications
A two-year diploma in Business Management, Office Administration, or a related field is required
Minimum three years of practical work experience in a busy office setting is required; preferably within an educational organization
Experience entering data in EOIS-CaMS is required
Experience with SharePoint document management is considered an asset
High-level computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, etc.
Ability to collect, manipulate and analyze information and prepare a variety of reports and documents
Superior organizational skills, ability to prioritize work, confidential and professional
Adapts easily and enjoys change, new projects, and priorities
Ability to meet deadlines and work under pressure with changing directions
Attention to detail and follow-through is critical
Excellent verbal and written communication skills and well-developed problem- solving skills
Ability to initiate action and work independently as well as in a team
Exceptional customer service skills
Initiative, sound judgement, ability to interact with others with tact and diplomacy

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📌 Support Services Officer, Community Services (Ontario)
🏢 Continuing Education at Conestoga College
📍 Ontario