Become a driving force for customer success at WPP as a Client Success Manager. Ensure clients effectively utilize InfoSum, enhancing their experience and success through tailored engagement.
As a Client Success Manager, you will oversee multiple client accounts, focusing on small to medium businesses and selected strategic clients. Collaborate with various teams to implement successful data solutions and maintain high engagement levels with clients.
Key Responsibilities:
• Lead all interactions to advocate for client interests
• Educate clients on using the InfoSum platform for optimal outcomes
• Assess and track collaboration success metrics
• Drive discussions for contract renewals and client agreements
• Streamline account management processes to introduce new initiatives
Requirements:
• Insight into data application in digital media
• Excellent communicative clarity, both written and oral
• Proven success in managing complex client partnerships
• Robust relationship-building capabilities
• Ability to understand and address intricate client needs
Support WPP's mission by driving transformative results for your clients in the digital space.
#J-18808-Ljbffr