Elevate customer success at Conexiom and partner with manufacturers and distributors for strategic growth. This remote position emphasizes proactive account management and relationship building.
In the role of Strategic Customer Success Manager, you will ensure that your accounts thrive through proactive engagement and relationship management. You will monitor account adoption and communicate with stakeholders to maximize value realization. Your efforts will directly influence retention rates and create opportunities for business expansion.
Key Responsibilities:
• Cultivate trusted relationships with key account stakeholders
• Proactively guide customers through product and platform changes
• Identify and resolve customer-raised issues before escalation
• Lead structured reviews,
providing actionable insights and recommendations
• Drive expansion signals to fuel additional sales opportunities
Requirements:
• Experience managing enterprise and mid-market customer accounts
• Proven ability to build solid relationships with executive sponsors
• Track record of addressing churn risks proactively
• Ability to create compelling business narratives from data
• Familiarity with customer success management tools
Utilize your experience to significantly enhance customer relationships and business outcomes at Conexiom.
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