Join CHEP Canada as a Customer Success Manager and drive exceptional customer experiences across the supply chain. This position, with a hybrid work model, emphasizes strategic thinking and proactive problem resolution.
As a key point of contact for key retail accounts, you will manage a territory focusing on improving customer satisfaction and loyalty. This role combines analytics and service expertise, allowing you to address inquiries, resolve disputes, and monitor account health effectively. By leveraging data, you will contribute to operational improvements and ensure a seamless service delivery to your customers.
Key Responsibilities:
• Lead resolution of complex customer inquiries with first-level support
• Collaborate with finance and operations teams for issue resolution
• Analyze performance trends and implement corrective actions
• Maintain accurate customer service records in CRM systems
• Proactively manage high-priority service-related issues
Requirements:
• Bachelor’s degree or equivalent experience
• Experience managing customer relationships in service industry
• Ability to work successfully in a matrix structure
• Robust analytical and problem-solving skills
• Proficient in CRM and ERP systems
Help CHEP Canada shape the future of supply chain management while ensuring top-notch customer service and satisfaction.
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