Join Ebury as a Customer Success Analyst focused on lending, working hybrid in Toronto. Engage with SME clients to manage onboarding, funding processes, and account retention effectively.

In this role, you will take charge of the client journey post credit line approval, ensuring exceptional support throughout their funding lifecycle. Collaborating closely with Risk, Product, and Tech teams, you will monitor client engagement and optimize the lending platform, thus driving retention and client satisfaction.

Key Responsibilities:
• Lead onboarding and T&Cs; issuance for clients
• Conduct due diligence on client invoices and documentation
• Manage ongoing client relationships and funding needs




• Ensure compliance with internal policies during transactions
• Provide insights to improve tech solutions in lending

Requirements:
• 1-3 years in customer success within lending
• Solid numeracy and financial transaction skills
• Detail-oriented and proactive in client management
• Ability to communicate effectively across various platforms
• Familiarity with SME funding requirements and practices

Utilize your expertise in customer success to drive satisfaction and operational efficiency at Ebury.
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📌 Customer Success Analyst in Lending (Ontario)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Ontario