Step into the impactful role of Senior Analyst at Doane Grant Thornton, focusing on client experience and advanced operational support through D365 Finance & Operations.

In this Senior Analyst position, you'll be responsible for validating credit note requests and resolving billing inquiries efficiently. Your proactive approach will directly enhance client satisfaction and strengthen team collaboration. You must balance service requests with a commitment to quality communication, ensuring all actions align with established service levels.

Key Responsibilities:
• Validate and process credit note requests meticulously
• Offer tier 1 support for time and billing inquiries
• Manage requests through ServiceNow effectively




• Provide system training and best practice insights
• Encourage process improvements within the team

Requirements:
• Education: university degree or college diploma, plus 2 years’ experience
• Proficient in Microsoft Office applications
• Robust focus on client service and detail orientation
• Excellent communication abilities, both written and verbal
• Familiarity with D365 Project Operations desirable

Drive improvements in client service and operational excellence as a Senior Analyst at Doane Grant Thornton.
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📌 Practice Management Analyst Role (Alberta)
🏢 Doane Grant Thornton
📍 Alberta