Lead innovative customer journey initiatives at Alberta Blue Cross as a Journey Management Specialist. Utilize your problem-solving and facilitation skills to enhance customer experience strategies.

Alberta Blue Cross® is seeking a specialist to improve customer services through data-driven management. This role requires 3-5 years’ of experience, focusing on customer journey mapping, and the application of service design methods. Collaborate with various teams to deliver impactful service changes, leveraging insights and feedback.

Key Responsibilities:
• Develop and update end-to-end customer journey documentation
• Identify critical customer pain points and service interactions
• Analyze customer data to unearth insights and patterns




• Facilitate cooperative cross-team workshops
• Provide guidance and tools for effective journey management

Requirements:
• Degree in a relevant discipline or equivalent experience
• 3-5 years in customer journey or experience design
• Experience in medium-to-large organizational settings
• Excellent analytical and facilitation skills
• Familiarity with design tools and customer insights tools

Shape customer experiences at Alberta Blue Cross® through strategic journey management and targeted improvements.
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📌 Journey Management Expert Role Alberta Blue Cross
🏢 Abc Benefits
📍 Alberta