Join Sheraton Centre Toronto as a Manager of Front Desk Operations. Ensure outstanding guest experiences by supervising front office activities and staff performance.

This management position focuses on daily activities in guest services and front desk operations. You will lead a motivated team to deliver high-quality service while addressing and resolving guest concerns. Strong leadership and effective communication are key to achieving departmental and overall hotel goals.

Key Responsibilities:
• Train and supervise the front desk team
• Ensure compliance with service standards and policies
• Handle guest grievances and ensure satisfaction
• Maintain effective communication within the team
• Manage operational goals to enhance profitability

Requirements:
• High school diploma or GED; 2 years of related experience
• OR a two-year degree in Hospitality Management
• Experience in conflict resolution and team leadership
• Robust communication skills
• Ability to foster collaborative team dynamics

Elevate guest experiences and operational excellence with Sheraton Hotels in Toronto.
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📌 Manager of Front Desk Operations at Sheraton (Ontario)
🏢 Sheraton Hotels & Resorts
📍 Ontario