Join Enercare as a Customer Experience Operations Program Manager, enhancing our service delivery in Markham. This role emphasizes governance, program management, and strategic alignment.
In this regular, full time position at Enercare, you will oversee the Customer Experience portfolio, ensuring support and structure across initiatives. Ideal candidates will possess extensive experience in program management within contact centers and a knack for simplifying complex information. Your leadership will drive clarity and engagement among teams and partners.
Key Responsibilities:
• Maintain a comprehensive view of corporate project reporting
• Run weekly cadence for prioritization and action plans
• Clarify and size incoming project requests for effective routing
• Manage change control and escalate issues proactively
• Create executive updates that reflect meaningful insights
Requirements:
• Bachelor’s degree in business, Finance, or Operations
• 5+ years in program/portfolio management
• Proven governance discipline and reporting experience
• Ability to prioritize competing demands
• Exceptional communication and analytical skills
Steer your path to success while enhancing the customer experience at Enercare.
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