Join MCI as an Experienced Call Center Trainer and lead impactful training initiatives. You will be pivotal in onboarding new agents and enhancing their skills across diverse campaigns.

As an essential part of MCI, you will utilize your 3+ years of BPO training experience to facilitate engaging programs. In this role, you will craft training materials, assess agent training needs, and analyze performance data to ensure optimal learning outcomes. Work collaboratively with teams to align training efforts with company goals and agent performance metrics.

Key Responsibilities:
• Facilitate engaging new hire and skill enhancement training
• Create and revise training manuals and e-learning content
• Conduct assessments to identify training needs




• Evaluate the success of training via agent performance metrics
• Offer coaching for continuous post-training support

Requirements:
• Minimum of 3 years as a trainer in BPO or contact centers
• Excellent communication and facilitation skills
• Familiarity with LMS platforms for training
• Understanding of instructional design and adult learning
• Experience in performance feedback assessment

Enhance agent success at MCI through cutting-edge training while fostering your professional growth.
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📌 Experienced Call Center Trainer Role (Nova Scotia)
🏢 Mass Markets
📍 Nova Scotia