Toronto, ON | In office Full time | Monday–Thursday (8:30 a.m. – 5:00 p.m.) Friday (8:30 a.m. – 3:00 p.m.)

Our client, Union Hearing Aid Centre (UHAC), is looking for a Support Specialist for their Cochlear and MED-EL teams. This role is ideal for an experienced administrator who enjoys client interaction, healthcare operations, and working in a team-oriented, patient-focused environment.

This is an existing vacancy and is conveniently located in the heart of downtown Toronto easily accessible by the TTC.

The Opportunity

In this role, you will serve as a Canadian representative supporting Cochlear and MED-EL products and services, ensuring processes run efficiently across order management, billing, inventory compliance, and client support.

Key Responsibilities
Manage patient and third-party purchases
Complete orders for Cochlear and MED-EL products
Prepare month-end statements for head office
Maintain Health Canada compliance for inventory and recent device launches
Support new device launches across Canadian Cochlear Implant centres
Provide exceptional customer service (in person, phone, and email)




Process registration cards and warranty returns
Coordinate shipping, tracking, and logisticsOrder and maintain stock for the practice

What You Bring
Post-secondary education or equivalent professional experience
Experience with medical devices or healthcare products
Knowledge of third-party billing (ODSP, ACSD, DVA, WSIB) considered an asset
Strong administrative and customer service skills
Proficiency with databases and Microsoft Office
Strong multitasking and prioritization abilities
Exceptional accuracy and attention to detail

Founded in 1922, Union Hearing Aid Center was the first hearing aid office in Toronto. Now, over 100 years later, the practice has grown to include 20 staff members, including Audiologists, Hearing Instrument Specialists and dedicated support staff who help service over 17,000 satisfied patients.

Union Hearing Aid Centre is an equal chance employer committed to diversity, inclusion, and accessibility. Accommodations are available upon request throughout the recruitment process.
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📌 Support Specialist Toronto
🏢 Brown Consulting Group
📍 Toronto