The Dental SEO Company is looking for a Senior Customer Success Manager to own the client experience for a growing base of dental practice accounts. This role blends relationship management, project coordination, and digital marketing fluency. You'll be the person clients trust to keep their campaigns on track, their questions answered, and their results visible, while also spotting opportunities to expand and retain the account.

This is a senior, ownership-level role with compensation incentives tied directly to retention and upsell performance within your account base.

About the Role
The Dental SEO Company is looking for a Senior Customer Success Manager to own the client experience for a growing base of dental practice accounts. This role blends relationship management, project coordination, and digital marketing fluency. You'll be the person clients trust to keep their campaigns on track, their questions answered, and their results visible, while also spotting opportunities to expand and retain the account.

This is a senior, ownership-level role with compensation incentives tied directly to retention and upsell performance within your account base.

Responsibilities
Client Success

Serve as the primary point of contact for assigned clients

Build long-term relationships through proactive communication

Respond promptly to client emails and phone calls

Schedule and lead routine client check-in meetings

Keep clients informed of project progress and next steps

Identify opportunities to improve the client experience and drive client success

Project Coordination

Coordinate projects between clients and internal teams

Ensure deliverables are completed on time

Track outstanding action items and follow up until completed

Keep project management systems current and organized

Help prioritize incoming client requests

Digital Marketing Support

Discuss campaign performance at a high level with clients

Explain SEO, Google Ads, website,



and marketing concepts in easy terms

Escalate strategic or technical questions to specialists when appropriate

Review reports before client meetings

Identify trends or concerns that should be brought to the marketing team's attention

Website & Account Administration

Maintain accurate client records across CRM and project management tools

Coordinate minor website update requests with the web team and confirm completion with the client

Manage account-level access, logins, and third-party tool permissions (Google Business Profile, Google Ads, Search Console, analytics platforms, etc.)

Track contract terms, renewal dates, and billing details, flagging issues before they become client-facing problems

Maintain up-to-date documentation on each account's services, goals, and history

Retention & Growth

Monitor account health and proactively address risk signals before they become churn

Identify and pursue upsell and cross-sell opportunities within the existing account base

Partner with sales and marketing leadership on renewal strategy and expansion conversations

Track and report on retention and growth metrics for your book of business

What We're Looking For

5+ years in a client-facing customer success, account management, or agency role

Working knowledge of digital marketing, including SEO fundamentals and paid search/Google Ads concepts

Comfort with the tech stack that supports the business: CRM platforms, project management tools, reporting dashboards, and marketing platforms

Strong written and verbal communication skills, with the ability to translate technical marketing concepts for non-technical clients

A proactive, organized approach to managing multiple accounts and competing priorities

Experience in dental, healthcare, or another local-services vertical is a plus, but not required

Compensation & Incentives
Base salary commensurate with experience, plus a variable incentive component tied to client retention and upsell/expansion revenue within your assigned account base.

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📌 Senior Customer Success Manager (British Columbia)
🏢 The Dental SEO
📍 British Columbia