Drive health and efficiency in contact center systems as a Senior Business Systems Analyst at RBC in Toronto. Collaborate with teams to fulfill complex project requirements effectively.

This role supports the RBC Advisor network by guiding requirements delivery and directly working with Agile teams. The ideal candidate will have a robust background in both business analysis and system documentation, ensuring alignment between technical specifications and business objectives. Your expert input will influence the optimization of operational processes.

Key Responsibilities:
• Plan and document business and system requirements
• Develop technical specifications from business needs
• Collaborate in Agile environments for high-quality solutions




• Maintain documentation and knowledge share with teams
• Identify risks and uphold project quality standards

Requirements:
• Over 5 years of relevant analytical experience
• Bachelor’s degree in computer science preferred
• Proven planning and analysis skills in Agile settings
• Familiarity with tools like Visio and Mural
• Ability to handle multiple tasks under tight schedules

Leverage your analytical skills in a vibrant role at RBC to enhance their contact center systems.
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📌 RBC Senior Business Systems Analyst Opening (Ontario)
🏢 RBC
📍 Ontario