Join CBI Health as a Healthcare Application Support Analyst, focusing on providing excellent helpdesk support and resolving technical issues for our dedicated healthcare professionals. Collaborate on effective solutions to enhance system application usability.

Reporting to the Applications Services Team Lead, you will provide level 2 support and analysis while engaging with employees. Your role includes understanding software challenges and ensuring timely resolutions, contributing significantly to client care within our healthcare network.

Key Responsibilities:
• Provide level 2 helpdesk support for app-related inquiries
• Resolve escalated issues from the Application Services Ticket Queue
• Ensure Knowledge Articles are well-maintained and updated




• Collaborate with various teams for software implementation
• Conduct training sessions for end-users on applications

Requirements:
• 2–5 years in Level 2 IT/Application Support
• Strong communication and customer service skills
• Experience with EMR/CRM systems
• ITIL Foundations certification and related education
• French language proficiency is advantageous

Utilize your analytical skills and customer-centric approach to support healthcare systems and enhance patient care at CBI Health.
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📌 Healthcare Application Support Analyst (Ontario)
🏢 CBI Health
📍 Ontario