Join exacare ai as a Customer-Focused Product Operations Analyst, where you'll transform technical knowledge into frontline support strategies. Elevate customer experience by proactively addressing queries and improving product efficiency.
This role combines customer support with product expertise to represent user needs effectively. You will work cross-functionally with both BizOps and Product teams, using your critical thinking skills to resolve issues and prevent future escalations. Your insights will directly contribute to product enhancements.
Key Responsibilities:
• Provide help desk support for customer queries via chat and email
• Diagnose product issues and collaborate with teams for resolutions
• Analyze support requests to uncover patterns for improvement
• Create and update self-service resources for customers
• Train internal teams on current features and product insights
Requirements:
• Minimum 1 year in a customer-facing role in B2B SaaS
• Strong written communication skills and detail orientation
• High emotional intelligence for effective customer interactions
• Ability to troubleshoot and understand complex workflows
• Data-driven mindset for analyzing support metrics
Enhance customer interactions and refine product documentation at exacare ai.
#J-18808-Ljbffr