Enhance cyber security operations in Toronto as a Specialist in Cyber Service Management. Focus on service delivery and analytics to improve business processes and client satisfaction.

This role involves administering service intake workflows, supporting operational reporting, and developing dashboards that reflect service performance metrics. Collaboration is key as you work closely with cyber leads and business stakeholders to ensure effective service delivery. Proficiency in Jira and reporting tools will be vital.

Key Responsibilities:
• Oversee cyber service intake processes for accuracy
• Create and maintain comprehensive service catalogue information
• Support Jira-based workflows and reporting enhancements




• Produce operational reports to inform decision-making
• Conduct data analysis to identify improvement areas

Requirements:
• Post-secondary degree in Business or Cyber Security
• Significant experience in service management and analytics
• Expertise in Jira, Confluence, and reporting tools
• Ability to define business requirements and metrics
• Knowledge of ITSM and risk management practices

Bring your analytical skills and service management expertise to support Toronto's Cyber Security initiatives.
#J-18808-Ljbffr

📌 Specialist in Cyber Service Management (Ontario)
🏢 TEEMA
📍 Ontario