We are looking for an experienced Payroll Manager to lead the delivery of accurate, compliant, and customer-focused payroll services, ensuring operational excellence, solid team performance, and continuous improvement across Payroll Operations
The role is responsible for providing clear leadership to the payroll team, maintaining robust operational controls, supporting team development, and ensuring customers receive a consistently high-quality service
Working closely with internal and external stakeholders, the Payroll Manager will drive process improvements, promote best practice, and support the effective use of technology and insight to improve efficiency, accuracy, and the overall customer experience
Lead day-to-day payroll operations, ensuring the team consistently meets service standards, KPIs, and agreed performance metrics
Act as subject matter owner for payroll processes, ensuring they remain effective, compliant, and fit for purpose
Serve as the escalation point for internal and external operational issues, ensuring timely resolution and clear communication
Take ownership of customer satisfaction across the Payroll Operations service
Manage customer feedback and use insights to drive continuous service improvement
Build and maintain strong, collaborative relationships with customers and internal and external stakeholders
Oversee the management of Payroll Operations customer accounts, ensuring clear ownership and service accountability
Work cross-functionally to strengthen customer relationships and support long term customer loyalty
Manage, coach, and develop the payroll team, supporting individual growth, capability, and performance
Support recruitment, onboarding, and effective induction across the department




Champion team wellbeing and create an inclusive, supportive working environment
Contribute to departmental engagement, communication, and continuous improvement initiatives
Strategy and Continuous Improvement
Support the delivery of UK Operations initiatives, ensuring payroll activity aligns with wider operational priorities
Champion the effective use of AI and emerging technologies to improve payroll processes, efficiency, accuracy, and service quality
Benefits Charity Days
Birthday Off
Paid Maternity/Paternity Leave
Refer a Friend Bonus
Paid Time Off
Medical Care Insurance
Employee Assistance Program
Corporate Discounts
Health and Wellbeing Initiatives
Corporate and Team-building Events
Retirement Plans
Excellent people management skills, including planning, coaching, team building, development planning, and performance management
Strong leadership skills, with the confidence to make decisions and provide clear direction
Strong customer service mindset, with the ability to balance operational delivery and customer experience
Self-managed, self-motivated, and able to prioritise effectively
Drive and enthusiasm, with the ability to adapt to a fast-paced, high-volume, and evolving environment
Comfortable using data, insight, and emerging technology to identify opportunities for improvement
Strong understanding of UK payroll processes, compliance requirements, service standards, and operational controls
Proven experience managing payroll operations within a high-volume, customer-focused environment
Experience leading teams, managing performance, and supporting colleague development
Experience working with customers and stakeholders to resolve issues, improve service delivery, and build long-term relationships

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📌 Payroll Manager (Ontario)
🏢 Fourth
📍 Ontario