Drive innovation in IT service management as an ITSM Process Manager at MNP in Calgary. This role focuses on improving processes and fostering technology solutions across the team.

Join MNP, a top Canadian accounting and advisory firm, as an ITSM Process Manager. Your core responsibilities will include the governance of ITSM processes while monitoring service performance through data analytics. Experience with ServiceNow and CMDB governance is essential for ensuring effective service delivery and organizational alignment.

Key Responsibilities:
• Implement ITSM process governance and standards
• Lead Configuration Management governance initiatives
• Monitor key performance indicators for service improvement
• Address operational challenges and service risks
• Collaborate with technology teams for process adoption

Requirements:
• At least 4 years of ITSM experience
• Familiarity with ServiceNow management and configuration
• Understanding of CMDB concepts and governance
• Robust problem-solving capabilities and teamwork
• Effective stakeholder communication and influence skills

Contribute to effective service management strategies with MNP in Calgary.
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📌 MNP ITSM Process Manager Role in Calgary (Alberta)
🏢 MNP
📍 Alberta