Join Jonas Club Software as the Hypercare Program Lead, focusing on client satisfaction after migration. Transform client experiences into structured, repeatable success stories for our platform.
In this pivotal role, you will create and manage the Hypercare strategy for our hosting transformation. You will be the primary contact for clients, ensuring they receive dedicated support as they transition to our software. Your role involves close coordination with IT and product teams to address client challenges effectively.
Key Responsibilities:
• Define entry and exit criteria for Hypercare
• Manage the Hypercare client experience directly
• Translate technical issues into client-friendly language
• Build solid ties with client operation leaders
• Synthesize feedback into actionable insights
Requirements:
• 3+ years in technical program management or similar
• Experience managing high-stakes client interactions
• Strong skills in issue resolution and escalation
• Understanding of B2B SaaS or related industries
• Knowledge of ITSM/CRM tools such as Salesforce
Leverage your expertise to enhance client relationships and operational efficiency at Jonas Club Software.
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📌 Jonas Club Software Hypercare Program Manager (Ontario)
🏢 Jonas Software
📍 Ontario
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