- Act as the first-line technical support when assisting employees with all PC, mobile devices, network hardware and software problems
- Responsible for maintaining and control of IT inventory and troubleshooting of all PCs, servers, printers, scanners, and Local Area Networks ensuring compliance with organization’s and funders’ standards
- Maintain and secure the backup process to prevent data loss
- Verify the elimination of viruses and computer protection
- Train users and provide orientation for new employees onboarding with IT tools
- Assist other IT support personnel where needed, and other duties as assigned
Requirements
- Minimum college certificate/diploma in the related field
- Minimum of 2 years work experience in a similar setting or one year in IT/Computer support role
- CompTIA, A+, Server+, Network+, Security+ or MCSE Certification is an asset
- Thorough knowledge of Microsoft Active Directory, Windows family (10, 8, 7, Server 2012+), Microsoft Office 2016/2019, Office 365, SharePoint, networking concepts and implementation.
Core Competencies
Demonstrates expertise in technical support for PC and mobile devices, ensuring compliance with organizational standards while maintaining IT inventory and security protocols. Proficient in training users and onboarding new employees with IT tools and systems.
Highest-signal resume keywords
- Technical Support
- Microsoft Active Directory
- Windows Operating Systems
- CompTIA A+ Certification
- Networking Concepts
ATS Optimization Keywords
Hard Skills
- Technical Support
- Troubleshooting
- Data Backup Management
- Virus Elimination
- IT Inventory Control