Job Summary

As the Payroll Lead, you will manage the full‑cycle US payroll process, focusing on bi‑weekly payroll execution, new hire onboarding, employee changes, and compliance. You will be the main point of contact for retail stores and corporate employees, handle payroll inquiries, and support Canadian payroll processes as needed.

Job Responsibilities

- Manage workflow and processing of bi‑weekly payroll
- New hire onboarding
- Communicate with retail stores for employee onboarding, pulling data from email and following up on outstanding issues
- Launch onboarding in ADP, follow up, and finalize the process
- Create and maintain digital employee file folders

- New hire data entry into HRIS and payroll system

- Maintain accurate data integrity
- Action and organize employee promotions, transfers, and general updates

- Process employment status changes and terminations in the system, ensuring compliance with state final pay regulations
- Aid in payroll reconciliation and preview processes, including ADP data audits, to ensure accurate and timely payroll
- Develop and improve SOPs and payroll/HR processes
- Maintain US tax and payroll compliance across 25+ states
- Deliver excellent customer service to all internal and external customers
- Maintain, update, and format Excel payroll reports on a daily, weekly, and bi‑weekly basis
- Perform additional duties or projects as assigned

Key Performance Indicators (KPIs)

- Excellent customer service to all internal and external customers
- Accurate data integrity and processing of employee changes
- Timely and accurate processing of employee paperwork
- Successful onboarding of new hires within days of hire





Qualifications

Education

- Advanced diploma or bachelor’s degree in Business Administration, Human Resources, Finance, or Accounting

Experience & Skills

- 3+ years of full‑cycle US payroll experience with a progressive mindset
- Experience in the retail industry and office setting preferred
- Exposure to Canadian payroll strongly recommended (but not required)
- Experience with ADP Workforce Now or a similar payroll system
- Strong verbal and written communication skills suitable for all organizational levels
- Highly organized with strong attention to detail and multitasking ability
- Ability to handle confidential and sensitive information professionally and discreetly
- Strong time management, analytical, and problem‑solving skills
- Commitment to outstanding customer service
- Proficiency with MS Excel, Word, and Outlook
- Ability to meet deadlines, prioritize tasks, and maintain high integrity and business ethics
- Positive, professional, and energetic demeanor
- Ambassador of the L’Occitane brand

What We Offer

- Comprehensive benefits package
- Annual discretionary corporate incentive bonus
- Competitive paid parental leave
- Generous employee discount to use on L’Occitane products

L’Occitane en Provence is an equal‑opportunity employer. We strive to build a diverse and inclusive workplace free from discrimination and harassment, valuing respect, growth, and sustainability. Applicants of all genders, ages, sexual orientations, ethnicities, backgrounds, religions, beliefs, and abilities are encouraged to apply. Employment may be subject to reference and background checks.

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📌 Payroll Lead (Toronto)
🏢 L'OCCITANE Group (B
📍 Toronto