Elevate customer satisfaction as a Customer Quality Engineer with Merrithew in Scarborough, ON. Resolve complaints and lead investigations to enhance product quality and customer experience.
This role is a key position responsible for linking customer experiences with quality assurance processes. The successful candidate must possess strong expertise in root cause analysis, complaint resolution, and cross-functional collaboration with various teams. Make impactful contributions while delivering exceptional quality management support.
Key Responsibilities:
• Serve as the primary representative for customer complaints
• Conduct root cause analysis using various methodologies
• Coordinate investigations with Manufacturing and Engineering teams
• Communicate findings and resolutions to stakeholders
• Analyze customer feedback for trends and insights
Requirements:
• Bachelor's degree in Engineering or related field
• 5–7 years of experience in Quality Engineering
• Proficiency in CRM, ERP, or Quality Management Systems
• Robust problem-solving and communication skills
• Experience with CAPA processes and data analysis
Drive quality excellence and improve customer interactions at Merrithew by transforming insights into actions.
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