Our client, a boutique wealth management practice in Markham, ON, is seeking a highly organized, client-focused, and proactive Client Services Specialist to support their advisory team. This role is ideal for someone with hands‑on experience in a wealth management or investment advisory environment who combines exceptional client service with strong judgment, attention to detail, and independent problem‑solving skills.
The successful candidate will play a key role in supporting financial advisors, managing client relationships, and ensuring the smooth day‑to‑day operation of the practice. They will be comfortable taking ownership of client and operational issues, thinking through solutions independently, and knowing when to elevate matters to the advisory team.
Compensation $60,000 - $65,000 base salary
Fully on-site role in Markham, ON
Benefits & Perks Permanent opportunity with comprehensive health and dental benefits
3 weeks' vacation, plus additional time off during the office closure between Christmas and New Year
Collaborative, close-knit team environment
Strong exposure to wealth management operations and client servicing
Opportunity for growth as the business expands
Key Responsibilities Act as the first point of contact for clients, delivering a skilled, polished, and high‑touch client experience across phone, email, and in‑person interactions
Manage advisor calendars and coordinate client meetings, including scheduling, confirmations, and preparation of meeting materials
Monitor and manage multiple inboxes, ensuring timely, accurate, and professional communication with clients
Support advisors with investment account administration, including account opening, transfers, and ongoing client record maintenance




Prepare client‑ready materials for portfolio reviews and client meetings
Liaise with clients and internal stakeholders to resolve inquiries efficiently and professionally
Assess client and administrative issues, troubleshoot problems independently, and determine appropriate next steps before escalating when necessary
Proactively identify issues, take ownership of follow‑through, and ensure matters are resolved accurately and efficiently
Maintain CRM systems and ensure accuracy and completeness of client data
Support the advisory team with day‑to‑day operational and administrative requirements
Perform light office management duties, including opening/closing the office, ordering supplies, and preparing meeting rooms
Exercise sound judgment when handling confidential client information and sensitive client matters
Identify opportunities to improve processes and contribute to the overall efficiency of the practice
Qualifications & Experience 3+ years of experience in a wealth management, investment advisory, or financial services environment, ideally supporting financial advisors
Hands‑on experience with investment account opening, transfers, and ongoing account administration
Experience preparing materials for portfolio reviews and client meetings




Proven experience providing high‑touch client service in a professional financial services environment
Strong critical‑thinking and problem‑solving skills, with the ability to assess situations independently and determine appropriate next steps
Demonstrated ability to take initiative, work independently, and resolve issues without requiring frequent direction
Exceptional verbal and written communication skills
Strong organizational skills with the ability to manage multiple priorities and high volumes of communication
High level of professionalism, discretion, attention to detail, and reliability
Strong working knowledge of Microsoft Office, including Outlook, Word, and Excel
Experience with CRM systems
Experience with Dataphile and/or Croesus is a strong asset
Comfortable working independently in a small, team‑oriented office environment
Demonstrated ability to take ownership of responsibilities and follow tasks through to completion
Strong judgment and a proactive approach to client service and problem‑solving
At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

#J-18808-Ljbffr

📌 Client Services Specialist (Ontario)
🏢 Aplin
📍 Ontario