Become an IT Systems Specialist at Kiokii in Markham, Ontario, specializing in ERP and POS system administration. Drive optimal functionality in a growing retail setting.

Kiokii is seeking an IT Systems Specialist to support its expanding IT operations team. This full-time position will involve managing NetSuite, Heading POS, and Microsoft 365 administratively. You will be responsible for resolving technical issues, collaborating with partners, and maintaining IT documentation. If you are a self-starter with a strong technical background in retail, this role is for you.

Key Responsibilities:
• Serve as the primary support for critical business systems
• Troubleshoot system performance problems proactively
• Document system configurations and user guides




• Collaborate with ERP and POS vendors on support issues
• Manage IT helpdesk ticketing system and requests

Requirements:
• 3-6 years of IT systems support experience
• Direct experience with ERP/POS systems preferred
• Proficient in SQL and REST APIs for system troubleshooting
• Strong organizational skills and attention to detail
• Mandarin proficiency for vendor communications

Leverage your IT expertise to enhance Kiokii's operational capabilities and system stability.
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📌 IT Systems Specialist Role with Kiokii (Ontario)
🏢 Kiokii
📍 Ontario