Become an Annuity Service Specialist with Manulife, providing bilingual support for annuity products. Work remotely while managing inquiries and enhancing service quality for clients and advisors.

In this role, you will act as the primary contact for annuitants and advisors, executing intricate transactions and managing escalated cases. Your responsibilities include maintaining knowledge of industry changes while enhancing operational effectiveness. This position emphasizes timely communication and accurate entry in back-office systems to ensure smooth workflow.

Key Responsibilities:
• Manage requests related to Manulife annuity products
• Conduct client searches and ensure timely payments
• Assign cases to respective queues and teams




• Engage in user testing for system updates
• Identify and recommend improvements to knowledge bases

Requirements:
• Bilingual French and English required
• Customer service proficiency over the phone
• Experience in retail investments or operations
• Strong organizational and prioritization skills
• Flexibility to work overtime as needed

Harness your bilingual skills and operational expertise to support Manulife’s clients effectively.
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📌 Annuity Service Specialist - Remote Work (Quebec City)
🏢 Manulife Financial
📍 Quebec City