HR Operations Coordinator The HR Operations Coordinator is a core member of the HR Shared Services team responsible for executing the day-to-day transactional and operational work that underpins HR service delivery across the Americas. This role manages employee and manager HR requests through a centralized intake system, processes HR transactions, coordinates onboarding activities, and maintains HR data accuracy. The HR Operations Coordinator is the execution engine of HR Shared Services - ensuring that every employee and manager receives a consistent, timely, and professional HR experience.
Key Responsibilities Employee & Manager Support Serve as a first point of contact for employee and manager HR inquiries; receive, triage, and resolve requests through the Zendesk case management system
Manage a ticket queue, responding to inquiries within established service level targets and maintaining accurate case notes and resolution documentation
Escalate complex, sensitive, or unresolved requests to the HR Operations Manager or HR Business Partner as appropriate
Provide clear and professional communication to employees and managers throughout the lifecycle of their requests
Onboarding & Pre-Employment Coordinate pre-employment activities including background check initiation and follow-up, reference coordination, and offer documentation processing
Collect, verify, and process work authorization documentation in compliance with applicable regulations
Manage new hire setup activities in HRIS systems and coordinate Day 1 readiness across relevant stakeholders
Serve as a point of contact for new hires between offer acceptance and Day 1, answering questions and resolving issues in a timely manner
HR Transaction Processing Process HR transactions accurately and on time including current hires, job changes, compensation updates, leaves of absence, terminations, and employment verifications
Complete all transactions in HRIS systems in accordance with established data entry standards and SOPs




Conduct regular data quality checks and correct errors or inconsistencies identified during audits or routine processing
Process Adherence & Continuous Improvement Follow all standard operating procedures for HR processes; flag inconsistencies or SOP gaps to the team lead or manager
Identify repetitive issues, process bottlenecks, or recurring errors and raise them to the team for resolution
Support the adoption and ongoing use of HR technology tools including the ticketing system
Assist with special projects and operational initiatives as directed by the HR Operations Manager or HR Operations Lead
Bilingual English/French Required
Education Associate's degree or post-secondary diploma in Human Resources, Business Administration, or a related field; or equivalent combination of education and relevant work experience Required
Bachelor's degree in Human Resources, Business Administration, or a related field Preferred
SHRM-CP, PHR, or other HR certification, or active pursuit thereof Preferred
Experience 2-4 years of experience in an HR coordinator, HR assistant, or HR administrative support role Required
Demonstrated experience processing HR transactions and/or supporting onboarding workflows Required
Experience using a ticketing or case management system (e.g., Zendesk, ServiceNow, or similar) Preferred
Language Bilingual English/French (Canadian) Required
Egis Canada is an equal opportunities employer offering a competitive salary and benefits to those with the skills suited to the needs of our clients.
We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
This role is eligible for a referral bonus in line with the Referral Program.
At Egis, we embrace innovation to tackle challenges and utilize AI in our recruitment process under stringent ethics and compliance policies and in alignment with our values of being a Responsible Company, a People First Company and a Creative Company. Committed to diversity, growth and collaboration, we may leverage AI to support the recruitment process.

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📌 HR Operations Coordinator (Bilingual) (Quebec City)
🏢 Egisgroup
📍 Quebec City