Oversee the customer service team’s performance and initiatives as the Manager of Customer Service Excellence. This role emphasizes strategy development, training, and cross-department collaboration.

In this managerial role, you will lead a customer service team aimed at outstanding service delivery. By establishing measurable goals and identifying training needs, you will empower team members to continuously improve their skills. Direct hands-on management of critical accounts ensures resolutions meet the highest standards, while your analysis of customer feedback fuels service enhancements.

Key Responsibilities:
• Lead and supervise the customer service team effectively
• Analyze customer feedback and implement service improvements




• Establish goals to measure team performance
• Direct cross-functional collaboration across departments
• Prepare and present reports on customer service metrics

Requirements:
• Experience managing customer service teams
• Solid skills in coaching and leading initiatives
• Ability to analyze data and identify service gaps
• Experience in cross-department collaboration
• Knowledge of customer service strategies and trends

Elevate team performance and customer satisfaction as you manage service excellence initiatives.
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📌 Manager of Customer Service Excellence (Ontario)
🏢 Hymopack
📍 Ontario