Drive innovation as a Business Systems Analyst in Toronto with a focus on Contact Center operations within a hybrid work model. Collaborate with stakeholders to convert business requirements into effective system designs.

This position demands 8+ years of experience in the Banking, Financial Services, and Insurance (BFSI) industry. You will work on omnichannel engagement solutions while ensuring compliance with regulatory standards. This role also involves participating in Agile methodologies, focusing on effective project delivery.

Key Responsibilities:
• Collaborate with operations and product teams for requirement analysis
• Manage functional and technical requirements documentation
• Support omnichannel platform capabilities




• Engage actively in Agile ceremonies and project delivery
• Ensure compliance within banking standards and risk controls

Requirements:
• 8+ years in a Business Systems Analyst role in BFSI
• Strong digital contact center technology experience
• Expertise in CRM and API integrations
• Proficient in Agile tools such as Azure DevOps
• Robust capability in data analysis and reporting

Leverage your skills in systems analysis and transformation to enhance operational efficiencies in the contact center.
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📌 Contact Center Business Systems Analyst - Toronto (Ontario)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Ontario