Join Airbnb as a Customer Support Supervisor, where you can drive exceptional service in both French and English. Ensure quality support while nurturing and developing your team.

This role as a Supervisor in Canada showcases your leadership of 10-15 ambassadors, focusing on exemplary customer service. With a blend of operational management and strategic planning, you will enhance team performance while managing sensitive and complex customer issues. Your role also entails maintaining a high-quality training and onboarding program for team members.

Key Responsibilities:
• Supervise customer support teams and uphold quality standards
• Address complex cases, acting as an escalation point




• Implement performance development plans for ambassadors
• Guide staff in handling unique and difficult situations
• Ensure teams receive consistent training and support

Requirements:
• Over 6 years of advanced customer service experience
• 3 years in a team leader role
• Fluent in English and French
• Robust analytical skills in performance management
• Willingness to work on weekends and holidays

Foster a culture of excellence and inclusivity at Airbnb, all while leading your team to new heights.
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📌 Customer Support Supervisor at Airbnb (Manitoba)
🏢 airbnb
📍 Manitoba