Join HOOPP as the Manager of Employer Services to enhance employer interactions and team performance. Your expertise will be vital in ensuring the delivery of top-tier support to Ontario’s healthcare sector.
In this leadership role, you'll manage a dedicated team that services numerous employers under HOOPP’s defined benefit pension plan. You will prioritize client satisfaction while fostering a culture of growth and improvement. Regular engagement with staff and employers will help to identify opportunities for service enhancement and resolve issues effectively.
Key Responsibilities:
• Lead a team focused on exceptional client service
• Conduct regular performance evaluations and feedback sessions
• Develop training programs for team growth
• Manage escalated employer interactions and resolve issues
• Monitor compliance with service agreements and goals
Requirements:
• 7+ years in pension/financial services
• Experience in a leadership capacity preferred
• Robust interpersonal and relationship-building skills
• Excellent time management and adaptability
• Critical thinking and problem-solving ability
Drive success and optimize employer relations at HOOPP’s Pension Services Division.
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