Elevate your retail career as a Retail Experience Lead at The FIKA Company in Ancaster, Ontario. Manage store operations while ensuring outstanding customer service and team performance.

As a Retail Experience Lead, you will open and close the store, supervise staff, and uphold store presentation standards. Your role includes cash management, employee training, and handling customer escalations with professionalism. Leading by example, you’ll create an enriched customer experience and guide team members in best practices.

Key Responsibilities:
• Open and close the store, activating alarms
• Assist customers and model excellent service
• Manage team training and performance
• Ensure all complaints are resolved promptly
• Implement sales strategies to drive revenue

Requirements:
• Minimum of 2 years in retail
• High school diploma or GED is a must
• Proven skills in customer service
• Transparent criminal record and Provincial Cannabis Certification
• Strong organizational and problem-solving abilities

Cultivate exceptional customer interactions and team dynamics as a Retail Experience Lead at The FIKA Company.
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📌 Ancaster Retail Experience Team Lead (Manitoba)
🏢 Pops Cannabis
📍 Manitoba