Dollarama is hiring a full‑time permanent Team Leader at its Toronto, ON location. This role involves leading and supervising store associates, maintaining visual merchandising standards, and ensuring excellent customer service in a high‑volume retail environment.
Responsibilities
Lead and supervise store associates, providing guidance and support
Responsible for store merchandising, shelf stocking, and boxing/unboxing daily shipments
Ensure excellent customer service standards are met
Conduct manager‑on‑duty tasks: daily breaks, time and attendance
Implement and maintain visual merchandising standards based on company strategy
Address customer complaints and resolve issues promptly
Ensure store safety and cleanliness standards are met
Perform cash management, store opening and closing duties as needed
Participate in the inventory process
Participate in employee training and performance evaluations
Requirements
Minimum 1 year of experience in the retail industry
Minimum 1 year of experience in team management
Open availability required (day, evening, weekend shifts)
Proven ability to organize time and manage priorities
Strong leadership and communication skills
Ability to work in a dynamic, fast‑paced, high‑volume setting
Ambition to progress within the company