As a Team Member and Hospitality Ambassador at Tim Hortons, your top priority is providing an exceptional guest experience through the delivery of outstanding products and service. Whether you are the very first person our guests encounter or produce the best-loved bakery items, you will have the opportunity to create lasting impressions.

Responsibilities
Greet guests warmly within 5 seconds at the front counter and drive-thru
Deliver consistent service using the S.E.T. principles — Smile, Eye Contact, Thank You
Ensure order accuracy by repeating orders back to guests and marking beverage lids correctly
Prepare all products following the Always Fresh procedure and operational guidelines
Handle guest concerns professionally using the Make It Right approach
Monitor and record product temperatures in the Time & Temperature Log
Maintain cleanliness of front counter, drive-thru, dining room, and exterior




Follow all health and safety legislation, sanitation procedures, and secure work practices
Communicate product and showcase needs to ensure proper availability

Requirements
Strong guest service mindset and positive attitude
Ability to multi-task efficiently in a rapid-paced environment
Attention to detail in following preparation procedures and order instructions
Knowledge of or willingness to learn health and safety and food handling practices
Reliable and punctual with good communication skills

Positive attitude, reliable work ethic, ability to multi-task in a rapid-paced environment, and willingness to follow all operational, sanitation, and health and safety standards.
J-18808-Ljbffr

📌 Team Member Customer Service Excellence Oakville
🏢 Tim Hortons
📍 Oakville