Elevate customer satisfaction at Indigo as a Customer Experience Leader, championing a culture of excellence and strategic growth. Your leadership will significantly shape store performance and customer loyalty.

As the Customer Experience Leader (CEL), you will collaborate with the Store Leadership Team to embed Indigo's mission into daily operations and customer interactions. This role emphasizes performance management and the continuous development of your team, aligning their successes with the store’s objectives and customer expectations. Fostering an inclusive and secure environment will be crucial.

Key Responsibilities:
• Cultivate a customer-centric atmosphere with the leadership team
• Oversee and streamline daily store operations




• Ensure staff are well-versed in product and promotional offerings
• Support planning, prioritization, and execution of store tasks
• Maintain health, safety, and well-being of staff and customers

Requirements:
• 1-2 years in operations or customer service
• Experience in leading teams effectively
• Strong analytical and business-oriented skills
• Must be able to lift items up to 40 pounds
• Minimum of 25 hours availability, including evenings

Foster customer loyalty and operational excellence as part of the Indigo leadership team.
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📌 Customer Experience Leader Position at Indigo (Alberta)
🏢 Indigo-Books-
📍 Alberta