Join the Specialty Health Network as a Patient Care Specialist in Mississauga, Ontario. Deliver excellent service by supporting patients through their treatment journey with care and empathy.

This full-time role involves being the sole contact for patients in our support programs. Responsibilities include welcoming patients, explaining service offerings, and overseeing the reimbursement process. You will collaborate with colleagues to address patient concerns and ensure smooth therapy access.

Key Responsibilities:
• Act as the point of contact for enrolled patients and physicians
• Conduct welcome calls to facilitate program entry
• Inform patients about reimbursement and support services




• Document funding options and manage financial assistance
• Ensure prompt coordination of therapy services

Requirements:
• 2–3 years’ experience in a customer service role
• Robust computer literacy, especially in MS Office
• Excellent written and spoken communication skills
• Detail-oriented with strong decision-making abilities
• Flexibility to work extended hours when needed

Leverage your customer service experience to enhance patient journeys at the Specialty Health Network.
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📌 Patient Care Specialist with Specialty Health Network (Ontario)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Ontario