Elevate customer experiences as the Senior Customer Success Leader at veritree, a climate tech innovator based in Vancouver. Champion customer relationships and revenue initiatives to support growth.

This role tasks you with leading a team of six customer success professionals, focusing on maintaining customer satisfaction while achieving ambitious retention targets. As a central figure within the company, your insights will ensure seamless communication between clients and operational teams, directly impacting customer loyalty and expansion opportunities.

Key Responsibilities:
• Drive net revenue retention and upsell strategies for clients
• Mentor and grow the Customer Success team for optimal results
• Lead key client reviews and act as an escalation point




• Design customer engagement and health metrics for tracking
• Partner with Sales to identify and capitalize on growth chances

Requirements:
• Over 10 years in customer-facing roles, 5+ in leadership
• Expertise in retention rate management and client relationships
• Solid background in negotiating with high-level executives
• Familiarity with CRM tools; HubSpot is a plus
• Thrives in environments with rapid change

Join veritree to strategically enhance customer connections and foster impactful collaborations in the climate tech sector.
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📌 Senior Customer Success Leader at veritree (British Columbia)
🏢 Diagram
📍 British Columbia