Transform customer learning experiences as an Onboarding Content Creator with Optix. Focus on producing engaging self-serve content to enhance client success and feature adoption.

In this role at Optix, you will play a pivotal part in evolving our customer education strategy. Collaborating with the Customer Success and Product teams, you will develop structured courses, videos, and guides to assist clients through onboarding and ongoing feature exploration. Your ability to create compelling, polished materials will ensure users gain insights independently without constant guidance from Customer Success Managers.

Key Responsibilities:
• Design onboarding libraries with courses and guides
• Build videos and content for current feature rollouts




• Analyze client feedback to enhance educational materials
• Utilize AI and design tools for content creation
• Keep content aligned with product updates

Requirements:
• Experience in creating training or video content
• Skilled in AI and design platforms
• Track record of simplifying complex ideas
• Ability to manage projects independently
• Comfort in collaborating across departments

Support client learning and boost adoption as an Onboarding Content Creator at Optix.
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📌 Onboarding Content Creator at Optix (British Columbia)
🏢 Socket.dev
📍 British Columbia