Join Intermedia as a full time Implementation Specialist focused on Cloud solutions in Canada. Guide clients through successful deployment of Contact Center software and enhance their communication strategies.

This role requires a detail-oriented approach to manage onboarding and implementation processes. You will serve as the primary contact for clients, helping them optimize their use of Intermedia's cloud-based services. Candidates should possess experience in contact center operations, project management, and technical client support to effectively navigate complex systems and technologies.

Key Responsibilities:
• Conduct kickoff calls to outline project timelines
• Configure IVR systems effectively for clients




• Train clients on all product capabilities
• Manage onboarding timelines and client expectations
• Troubleshoot and resolve client implementation issues

Requirements:
• Bachelor’s degree or 3+ years in customer-facing roles
• Knowledge of contact center operations and metrics
• Proven project management skills and success
• Excellent problem-solving and communication skills
• Ability to work in remote or hybrid setups

Leverage your skills to make a significant impact on client successes at Intermedia.
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📌 Implementation Specialist for Cloud Solutions (Ontario)
🏢 Intermedia Intelligent Communications
📍 Ontario