Become the driving force behind shareholder services at Odyssey Trust Company as a Senior Director based in Calgary. Your leadership will ensure operational efficiency and exceptional service quality.

In this pivotal role, you will oversee the Shareholder Services team and establish standards to ensure top-notch service delivery. You will mentor key personnel and lead initiatives that drive improvement and innovation across all locations. Bring your analytical and strategic planning skills to foster a customer-focused workplace.

Key Responsibilities:
• Provide leadership and vision for the Shareholder Services team
• Establish and monitor team performance standards
• Innovate service strategy to enhance client interactions
• Manage workforce planning and resource allocation




• Lead projects focused on continuous improvement

Requirements:
• Proven experience in managing customer service or operations teams
• Strong knowledge of regulatory requirements in finance
• Excellent communication and stakeholder relationship skills
• Ability to analyze and improve operational performance
• Discretion in handling confidential shareholder information

Drive operational excellence and customer satisfaction within Odyssey Trust Company’s Shareholder Services team through strategic leadership and innovation.
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📌 Senior Leadership Role in Shareholder Services (Alberta)
🏢 Odyssey Trust
📍 Alberta